Terms and Conditions

In compliance with Law Nº. 67/98 of 26 October, on the Protection of Personal Data, we inform that the processing of personal data collected on the website www.dolival.pt is the responsibility of Lino Rebolo, NIF 233353690, headquarter in Rua Poiais de São Bento nº 81, 1200-347 Lisboa, hereinafter referred to as “D’Olival”.

D’Olival undertakes to clarify the User about any doubt regarding the processing of data, as well as recognizing the right of access of the data subject.

All Users have the right to access, rectify, cancel, oppose, and delete their personal data. If you wish, at any time and without additional charges, exercising your rights you may do so through the e-mail: [email protected]

The Internet is an open network, so the User’s personal data, other information and all the content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for the effect, and D’Olival cannot be held responsible for such access and / or use.

The provision of the service of sale of our products online is dependent on the acceptance of the following conditions.

The validation of the purchase order assumes that the customer has taken note of and accepts the general conditions of use of the website.

Prices

The prices of our products are indicated in euros, all taxes included (VAT 6% or 23% in accordance with the Portuguese regulations and any other taxes applicable on the date of the order), unless otherwise specified and excluding processing and shipping costs.

To these tariffs will be added the customs taxes, if necessary, paid by the customer.

Orders

All orders made through the site, will be followed by a confirmation sent by e-mail, with the detail of the order and the total amount including the cost of the transport.

If D’Olival is unable to provide a customer’s order, in whole or in part, we will immediately contact you to find the most appropriate solution.

Orders will be shipped upon payment confirmation.

The personal data identified on the order form as mandatory supply are indispensable for the provision of the Service by D’Olival. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the Service by D’Olival.

Shipping Time

The duration of the expeditions is, on average of 2 working days, whatever the order; but this can go up to 7 working days in the event of a stock-out.

The shipping times also depend on our service providers including the company that performs the service courier.

In the case of a special and / or urgent order, you can contact us by e-mail [email protected] or by Tel: +351 963374811.

Shipping Cost

The shipping costs, paid by the customer, is calculated based on the weight of the products, the weight of the packaging and the destination of the shipment.

This shipping costs, will be indicated before the final validation of the order.

Similarly, all taxes associated with products and transportation will be included in the total amount payable, except for customs duties due outside the European Union (EU).


The orders will be shipped by UPS to the following countries: Australia, Austria, Bulgaria, Belgium, Canada, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong , Hungary, Iceland, Indonesia, Italy, Israel, India, Ireland, Japan, Lithuania, Latvia, Liechtenstein, Luxembourg, Malta, Mexico, Malaysia, Norway, the Netherlands, New Zealand, Poland, Republic Czech, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United States, United Kingdom of Great Britain and Northern Ireland, Vietnam.

For shipments to other countries, please contact [email protected].

Distribution

The distribution of the order will be done according to the address indicated by the user and in accordance with the delivery schedules of the carrier.

D’Olival will send the carrier the necessary information (addresses and contact) to reach you, if necessary.

If we could not contact you and the order could not be delivered, it will be returned to D’Olival shop, in Lisbon.

The cost of the postage for the return of the goods will be due and will be the object of a request for refund.

If requested, we will resend this same order at your own expense.

Reception of the order / Claim and Return

All our products are properly packaged; however, we recommend that all products be examined by the customer at the reception.

In case of any irregularity or damage to the package, please keep us informed and check if the contents are intact, if you wish, you can refuse the goods if you consider that it has not been transported in the best conditions.

In case of any anomaly when receiving the order, if possible, take a photograph and send it to us: [email protected].

Return and Cancelation

An order can be canceled by the customer, without any cost and without any justification, as long as this cancellation is made before payment and consequent shipping processing.

D’Olival allows products to be returned within 15 days. However, when returning the product, it must be intact (including packaging, labels and seals), otherwise the return will have no effect.

If you want to return an order after receiving it, it must be carefully reassembled and sent back to the shipping address described in the delivery notes.

You must keep the order in good condition until return.

The amount paid for the products will be refunded upon receipt and after verification that the products are in perfect condition.

The shipping costs will not be refunded.

All products sold by D’Olival, are perishable and susceptible to suffer alterations, depending on handling conditions, inadequate temperatures, brightness or humidity, therefore we do not accept the return of a product if the storage conditions and / or transport have deteriorated its quality.

A product can be exchanged for another item available in the online store, as long as they are in perfect condition, unopened and that the packaging is undamaged.

If you want to exchange an article you must request the return via email [email protected] indicating the reason in order to obtain all necessary clarifications.

The shipping costs inherent in this exchange (return and forwarding) remain the responsibility of the customer.

The deadline for any exchange or return is 15 days from the date of receipt of the order.

Payment

The payment can be made with credit card or Paypal.

Your order will start being processed after the confirmation of payment.

D’Olival accepts no responsibility for non-payment resulting from improper filling of all or part of the online form on the customer’s details.

D’Olival will guarantee maximum confidentiality and security of the information and coordinates transmitted through the online site.

Products

The description, images or any other information about a product presented in the online store can be changed without notice.

Product photos may not fully correspond to the product.

If you want more information, please contact us: [email protected]

Privacy

When creating your customer account on www.dolival.pt, you will need to fill in your name, your e-mail, a phone number, and your address.

The collected data will only be used as part of an order and to allow communication between the client and D’Olival.

D’Olival guarantees the confidentiality of all data provided by its customers. Your personal customer data will not be shared with any third-party entity.

The transmission of your personal data, and their use implies that you accept their use in accordance with our privacy policy.

To place an order on our site, or to consult it, you will have to register, by filling correctly the registration form.

You can make your purchases by selecting your products and adding them to your virtual cart. You will have to follow all the steps requested in order to finalize your order successfully. Validate all the information of the delivery address and / or billing, and the payment terms.

The validation of your order assumes that you have read and accepted all the terms and conditions of the online store.

If you have accepted the sending of promotional information, in the form of newsletters by e-mail, at any time you can cancel this subscription.

Your personal data will only be accessible to the service providers that are essential to the service you have subscribed to; such as the transport company contracted.

As the holder of personal data, you may at any time exercise the following rights: right of access, right of limitation of use, right of portability and right of opposition of use, right of rectification, right of withdrawal, by sending an e-mail to [email protected].